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    OUR STORES

    VISIT OUR
    OFFICES IN ALEXANDRIA

    378 Smouha Fawzi Moaaz

    Frequently Asked Questions

    How can I contact customer support?

    check the Contact Us page on the website for email or phone options, or use their live chat if available. You can also reach out via their social media profiles or via our whatsapp.

    What is your return policy?

    Return Policy

    We want you to love your purchase! If you’re not completely satisfied, we offer a hassle-free return process. Here are the details:

    • Return Window: Returns are accepted within 30 days of delivery.
    • Condition: Items must be unused, in original packaging, and in resellable condition.
    • Refunds & Exchanges: We offer full refunds or exchanges for eligible items. Refunds will be issued to the original payment method.
    • Non-Returnable Items: Custom-made or final sale items are not eligible for return.
    • How to Return: To initiate a return, please contact our customer support team at [email address] with your order number, and we'll guide you through the process.
    How long does shipping typically take?

    We aim to get your order to you as quickly as possible! Shipping times typically range from 3-7 business days depending on your location and the shipping method selected at checkout.

    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days
    • International Shipping: 7-14 business days (varies by country)

     

    Are there any warranties on your products?

    We stand behind the quality of our products. Many of our items come with a 1-year warranty against defects in material or workmanship.

    • Coverage: This warranty covers any issues related to manufacturing defects but does not cover damage caused by misuse, accidents, or wear and tear.
    • How to File a Claim: If you believe your product is defective, please contact our customer support team at [email address] within the warranty period. Be sure to provide your order number and photos of the issue, and we will assist you with the next steps.
    Are there any installation services available for the products purchased?

    We want to make sure your new purchase is set up perfectly! While we do not offer in-house installation services, we recommend the following options:

    • Professional Installers: You can hire a certified installer from your local area. For larger items, we can provide guidance on what type of professional help you may need.
    • DIY Guides: For many of our products, we offer easy-to-follow installation guides and videos on our website to assist you in setting up your purchase.

    If you need any assistance with finding a professional, feel free to reach out to our customer support team at [email address], and we'll be happy to help guide you.